Refund & Service Delivery Policy

Website Rescues — a trading name of David Bennett (Sole Trader) | ABN 32 562 031 256
Effective date: 16 March 2026 | Last updated: 16 March 2026

We want you to be confident in every dollar you spend with us. This policy explains how our services are delivered, what you can expect, and your rights regarding refunds.

1. Service Delivery

1.1 Free Security Scan (Discovery)

Detail
Delivery method	Automated external scan of your website
Delivery time	Results typically available within minutes
What you receive	Security summary with detected issues and risk assessment
Requirements	Website URL only — no credentials, no payment
Cost	Free. No credit card. No obligation.

1.2 Discovery Assessment

Detail
Delivery method	Credentialed internal security assessment by our team
Delivery time	Completed within 5–10 business days of receiving credentials
What you receive	Comprehensive security report with findings, risk ratings, and recommendations
Requirements	Hosting and WordPress admin credentials
Cost	As per current pricing on our website

1.3 Hardening & Optimisation

Detail
Delivery method	Security remediation performed in staging, then deployed to live
Delivery time	Varies by scope — typically 5–15 business days
What you receive	Hardened website, remediation report, Certificate of Due Diligence
Requirements	Hosting access, WordPress admin, staging environment (we can create one)
Cost	As per current pricing on our website

1.4 Overwatch (Ongoing Monitoring)

Detail
Delivery method	Continuous automated monitoring with human review
Billing cycle	Monthly, billed in advance
What you receive	24/7 monitoring, weekly human checks, monthly reports, security alerts, ongoing maintenance
Requirements	Active site access
Cost	As per current pricing on our website

2. Refund Policy

2.1 Our Approach

We believe in fair dealing. Our refund policy reflects the nature of professional services — once work is performed, it cannot be unperformed. But if we haven’t started, you shouldn’t be out of pocket.

2.2 Refund Schedule

Service	Refund Available?	Conditions
Free Scan	N/A	It’s free
Discovery Assessment	Full refund	If cancelled before we receive your credentials and commence work
Discovery Assessment	No refund	Once assessment has commenced — the work has been performed
Hardening & Optimisation	Full refund	If cancelled before we receive your credentials and commence work
Hardening & Optimisation	Partial refund	If cancelled mid-engagement — refund for uncompleted work only
Hardening & Optimisation	No refund	For completed work
Overwatch	No refund for current period	Cancel anytime with 30 days notice. Service continues to end of paid period. No cancellation fees.

2.3 When We Will Offer a Refund

Beyond the schedule above, we will consider a refund if:

We failed to deliver the agreed service scope due to factors within our control
There was a material error in our billing
Exceptional circumstances that we agree warrant a refund on a case-by-case basis

2.4 When We Will Not Offer a Refund

You are dissatisfied with the findings of a legitimate assessment (we report what we find — the truth isn’t always comfortable)
Your website is subsequently compromised despite our services (security reduces risk, it does not eliminate it)
You did not follow our security recommendations after an assessment
You provided incorrect credentials or information that delayed the engagement
You changed your mind about security after seeing the assessment results

3. How to Request a Refund

Email info@websiterescue.com.au with the subject line “Refund Request”
Include your name, business name, the service purchased, and the reason for your request
We will acknowledge your request within 5 business days
We will process approved refunds within 10 business days
Refunds are issued to the original payment method

4. Cancellation

4.1 One-off Services (Discovery, Hardening)

You may cancel at any time before work commences for a full refund. Once work has commenced, see the refund schedule above.

4.2 Overwatch (Monthly Subscription)

Cancel any time with 30 days written notice
No cancellation fees
Service continues until the end of your current paid period
Your Certificate of Due Diligence remains valid for its stated period
We will securely remove our access to your systems upon request

4.3 How to Cancel

Email info@websiterescue.com.au with the subject line “Cancellation Request” or notify us in writing.

5. Pricing

All prices are listed on our Pricing page in Australian Dollars (AUD)
Prices include GST where applicable
We reserve the right to change pricing. Price changes do not affect services already purchased or active subscriptions during their current billing period
Custom quotes for complex engagements will be provided in writing before work commences

6. Disputes

Talk to us first — most concerns can be resolved through direct conversation
Email info@websiterescue.com.au with details of your concern
We’ll respond within 10 business days with a proposed resolution
If we cannot resolve the matter, you may contact Consumer Protection WA or pursue resolution through the courts of Western Australia

7. Your Rights Under Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded or limited by agreement.

Under Australian Consumer Law, you are entitled to a remedy (repair, replacement, or refund) if services:

Are not provided with due care and skill
Are not fit for a particular purpose that was made known to us
Are not provided within a reasonable time (when no time is specified)

8. Governing Law

This policy is governed by the laws of Western Australia, Australia.

Contact

Website Rescues
Operated by David Bennett (Sole Trader) | ABN 32 562 031 256

Email: info@websiterescue.com.au
Phone: 0489 900 851
Address: Perth, Western Australia